Skip to main content

How Your Sales Reps Can Improve Customer Service

By Anonymous

In today’s highly competitive business environment customers’ expectations from customer service are continuously increasing. Therefore, the performance of sales reps must also continuously improve to provide highest quality of customer service and improve loyalty.
To meet customers’ expectations and specific requirements managers should implement innovative techniques of customer service among sales reps that enhance the speed and quality of service, making customers feel that their needs have priority.



The up-to-date mobile solutions for retail execution provide field reps with the tools that simplify data collection at points of sale, allowing serving customers more effectively. Below you’ll find some examples of how customer service can be improved if your field reps are enabled with a comprehensive mobile solution for retail execution. So, having all the necessary tools at their fingertips, your field reps are able to:
  • Instantly respond to customers’ needs.  Retail execution software provides real-time data workflow and allows reacting to customers’ requests and requirements very quickly. All the information, collected by sales reps at points of sale, including customer survey data, photo-reports, electronic signatures, is instantly transferred to corporate database and is available to managers. Real-time reporting empowers field team managers to identify situations that require their attention and take urgent measures to resolve them.
  • Serve customers more quickly maintaining high quality. Electronic task templates, sales order/return mobile forms and automated data entry save a lot of time. Retail execution software also allows minimizing data-entry mistakes and provides instant data transfer due to automatic synchronization. Accordingly, instead of filling out paper forms and visiting the office to get the tasks and report, your field reps can spend more time with customers, focusing on their requirements to maximize the quality of service.
  • Easily show customers they care. Having mobile access from anywhere to all customers’ information, including contacts, history of visits, past orders and returns, survey and retail audit data, and managers’ notes, sales reps can better understand the whole situation at each point of sale. When field reps are empowered with mobile access to data, they are always able to be specific and show the customers they care.


Adopting a mobile software solution for sales reps allow companies to improve customer service by implementing practice of real-time response to customers’ requirements, increasing the speed and quality of customer service, and servicing each customer’s specific needs. To learn more about how to improve your field team performance, or to get free access to retail execution software, visit www.visitbasis.com


Labels:

Comments

Post a Comment

Popular posts from this blog

Implementing Sustainable Merchandising

By
In the factory-to-customer cycle, merchandising is one of the most wasteful processes. From the fuel consumed by field reps to the amount of paper used in traditional audits and surveys, on top of promotional and seasonal displays, it is easy to see why merchandising is considered “eco-unfriendly”. A field merchandising app can make a world of difference when it comes to sustainability. By adopting a field merchandising app, CPG and FMCG businesses can expect the following: Virtually eliminate the use of paper in in-store activities such as planogram checks, audits, surveys, and orders, among others. A state-of-the-art field merchandising app will also allow for instant access to the data collected, slashing the time and cost spent on data entry. Considerable savings in rep travel time and fuel thanks to the route optimization functions of field merchandising apps that automatically calculate the shortest store rounds. A cross-platform field merchandising app will all...
Post a Comment
Read more

Field Marketing Automation: Ultimate Analytics that Drives Your Business

By Anonymous
Got tired of paper-based reports and surveys and hours of data entry? Just replace paper and spreadsheets with a custom mobile app. At first sight, it seems difficult to measure store-level marketing and analyze competitors at the same time. VisitBasis field marketing software is a data collection tool that provides streamlined data workflow, real-time field-level insights and wide analytic capabilities for field team managers. VisitBasis allows your field reps to automate store data capture and transfer and gives you real-time control of your field team performance right to your fingers. Implement VisitBasis field marketing software to create and assign task templates for everything that needs to be analyzed. VisitBasis field marketing software helps you eliminate the chaos of paper forms, Excel spreadsheets and emails, providing a comprehensive field service management solution in one application. How VisitBasis Works: Build task templates to perform s...
Post a Comment
Read more