Customer service is especially important for retail companies, which rely on mobile workforce. Offering customers the highest quality of service is a simple way to stand out of your competitors. Good service provides customer satisfaction and loyalty, while poor service impacts company’s bottom line. Merchandisers are people, who communicate with your customers every day, performing regular retail visits to make sure that your products are correctly displayed on shelves and also efficiently promoted and always in stock. Therefore, it’s critically important for your business to make this communication productive and pleasant for customers. Poor customer service is often caused by the fact that merchandisers have to spend most of their time on traveling between retail locations and filling out paper forms, having a little time and enthusiasm to communicate with customers. That’s why one of the simplest way to meet customers’ requirements and expectations is to im...
Mobile Planning and Management of Effective Retail Visits