In today’s highly competitive business environment customers’ expectations from customer service are continuously increasing. Therefore, the performance of sales reps must also continuously improve to provide highest quality of customer service and improve loyalty. To meet customers’ expectations and specific requirements managers should implement innovative techniques of customer service among sales reps that enhance the speed and quality of service, making customers feel that their needs have priority. The up-to-date mobile solutions for retail execution provide field reps with the tools that simplify data collection at points of sale, allowing serving customers more effectively. Below you’ll find some examples of how customer service can be improved if your field reps are enabled with a comprehensive mobile solution for retail execution. So, having all the necessary tools at their fingertips, your field reps are able to: Instantly respond to customers’ needs....
Mobile Planning and Management of Effective Retail Visits